The Citizen as Victims – Putting Victims Back at the Centre of Cybercrime Response

Ann Mennens is a seasoned cybersecurity and communication professional specialising in cybersecurity awareness and training with a focus on the human factor. Currently, she manages the European Commission's CyberAware Programme within the Cybersecurity Directorate of DIGIT, raising the cyber awareness of the whole Commission staff, highlighting their role in contributing to the safeguarding of the Commission assets and systems, while promoting a safe online experience. She is in charge of training and communication on cybersecurity and oversees the network of Local Informatics Security Officers (LISOs). Ann is the Chair of the interinstitutional Technical Advisory Group on the Human Factor in Cybersecurity for the Interinstitutional Cybersecurity Board, guiding collaborative efforts to enhance cybersecurity awareness raising, training and skills development, enhancing the cybersecurity culture in and among Union entities. Ann was involved in the creation of the Women4Cyber Foundation and is a board member of the Women4Cyber Belgium Chapter. She is a longstanding member of the Belgian Cyber Security Coalition, actively contributing to its Awareness Raising Focus Group, and a member of ENISA's Ad-Hoc Working Group on Awareness Raising and Cyber Hygiene. She is a strong supporter of reskilling in cybersecurity, from any type of background, bringing diversity and increasing gender balance in the cybersecurity sector. Ann was manager of the Belgian Cybercrime Centre of Excellence for Training, Research, and Education (B-CCENTRE) at the KU Leuven (2011-2016), coordinating activities of several academic research groups, public sector bodies and businesses. Before 2011, she was managing several European projects in areas like health, food safety, drugs, justice, transport, law enforcement, crisis management, migration, accession to the EU. Ann holds a master's in European studies and a master's in history from KU Leuven. In December 2025, she was elected Belgium’s Cyber Security Personality of the Year.

Commissioner Caroline Frère was appointed Head of Unit a.i. of the Federal Computer Crime Unit in July 2023. In this role she oversees cybercrime investigations, forensic and technical support, cyber intelligence gathering and the Internet Referral Unit. 

Olaf Jonkers serves as the Head of Risk & Compliance for itsme®, where he integrates security and privacy responsibilities. He has extensive experience in online Mobile Identity governance, having established frameworks for ISO27001, GDPR, and eIDAS. Olaf played a pivotal role in the 2017 national recognition of itsme®'s Mobile Identity solution in Belgium, which now has over 7 million users, and is available across Europe. He also contributed to the rollout of the Belgian eID Card solution in 2003 and has over 25 years of experience in Information Security technology, focusing on security governance and personal data management.